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Reservation Policies

Call 888 547-6652 to make a reservation or e-mail your inquiry to arrmotel@windstream.net. Reservation assistance is available from 7:00 AM to 10:00 PM mountain time. Please leave a message if your call is unanswered …we return every call promptly!


ADVANCE RESERVATIONS

We recommend advance reservations to ensure the most appropriate accommodations are available for your stay.


GUARANTEED RESERVATIONS

A credit card is held to guarantee every reservation.  We accept MasterCard, Visa and Discover.


DEPOSITS

Certain advance reservations may require a deposit by personal check or money order. A 50% deposit is required on reservations during holiday periods or special events.


BALANCE DUE ON ARRIVAL

Guests are responsible for paying the entire balance due upon arrival. Parties shortening their stays at arrival may forfeit their reservation.


CHECK-IN/CHECK-OUT

Guaranteed Check-in is at 3:00 PM. Early Check-in may be available pending room readiness. If an earlier Check-in is required, please check with us first as we make every attempt to accommodate an earlier arrival.

Check-out is at 11:00 AM. Late Check-outs until 12:00 PM are available pending room availability. Parties who wish to check out later in the afternoon may pay a half-day rate and check out at 6:00PM pending room availability.


LATE ARRIVALS

Late arrival is guaranteed on reservations held with a credit card. For parties arriving after 10:00 PM, a property map and key are made available outside the office. Late arriving parties are asked to check in the morning after their arrival.


CANCELLATION POLICY

Forty-eight (48) hour notice is required on cancellations.  Cancelled reservations may be subject to a $10.00 cancellation fee.

Fourteen (14) day notice is required on reservations during holiday and special events periods.


DEPOSIT REFUNDS

Reservations canceled after the notice periods may result in deposit forfeiture if the reserved unit is unable to be re-rented.

Deposits will be refunded if the unit is re-rented.


NO SHOWS

Parties who fail to cancel their reservation and do not honor their reservation will be charged for the entire stay on their credit card.

Questions? Send us an E-MAIL!

616 Hwy 70 West-  Ruidoso, New Mexico 88345
(505) 257-4241 or (888) 547-6652
arrmotel@windstream.net